Return Policy

30 Day Risk-Free Trial

We have such confidence in our products that we're offering a 30 Day Risk-Free Trial on our best-selling items. If for some reason you don’t like your product, package it back in original packaging and we will send you a shipping label. We cover freight both ways and won't charge a restocking fee for qualifying items.

Restrictions

  • Trial applies to one of each product per customer
  • Workstation bundles fall under Standard Return Policy
  • Purchases of two or more desks, contact our team to discuss discounting and options.

Standard Return Policy

Furniture is eligible for return within 30 days of receipt of the order, and is subject to a 20% restocking fee. Items must be in new condition and in original packaging to qualify for a refund.

(NOTE: If we handle your installation for you, we clean up after ourselves. Please hang on to all packaging until you are sure you’ll be keeping your products.)

Additional Details

The customer is responsible for shipping the returned product at their own expense.Shipping and White Glove Installation fees paid are non-refundable. All refunds will be processed within 10 business days of the confirmed receipt date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items
Refunds are not offered for any Furngully sale items, all sales are final.

Custom items
Refunds are not offered for any custom Furngully items, all sales are final

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and ship your item to the address shown below, under Shipping.

Return Shipping
To return your product, please ship to: Furngully, 5 Moritz Rd, Marshfield, MA 02050

You will be responsible for shipping costs for returning your item (unless part of the 30 Day Risk-Free Trial), and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it takes for an exchanged product to reach you will vary based on your location.

We recommend you consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.